Refund Policy
Last updated: February 04, 2026
1. Refund Eligibility
We want you to be satisfied with your purchase. However, because our services are digital and service-based, we offer refunds only under specific conditions.
2. Non-Refundable Items
The following items are generally non-refundable:
- Booked test dates that are less than 48 hours away.
- Completed mock tests and accessed digital course materials.
- Any fees paid to third-party exam providers (e.g., British Council, IDP, Pearson) if processed through us, subject to their individual refund policies.
3. Requesting a Refund
To request a refund, please contact us at support@onlineaustin.co with your order details and the reason for the request. We review requests on a case-by-case basis.
4. Processing Time
If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
5. Contact Us
If you have any questions about our Refund Policy, please contact us at: support@onlineaustin.co.